Overview
May 27, 2026
3:30 - 4:30 EST
Many early signs of student distress never appear in counseling visits, conduct reports, or academic alerts. Instead, they emerge as subtle shifts in behavior, belonging, basic needs stability, and identity-related stress that often go unnoticed until crisis or withdrawal. In this session, Dr. Cynthia Hernandez, Vice President for Student Success at Texas State University, and Dr. Nicole Trevino, Vice President of Student Success at TimelyCare, explore the hidden indicators that precede disengagement and burnout, including emerging evidence that neutral student sentiment can mask early erosion in belonging, emotional capacity, and sense of direction, especially among students who appear academically stable and do not seek support. Attendees will gain a proactive, equity-centered framework for identifying early signals across Student and Academic Affairs and supporting the “quiet middle” before challenges escalate.
Why You Should Attend
Spot What Others Miss: Identify subtle early signs of student distress that traditional metrics overlook, and why “neutral” sentiment can signal emerging risk.
Make Sense of Signals: Use a practical framework centered on belonging, emotional capacity, and sense of direction to understand the “quiet middle.”
Act Earlier: Apply equity-centered strategies to surface student voice and intervene before challenges escalate.
Register Now
Speakers
Dr. Cynthia Hernandez
Vice President for Student Success
Texas State University
Dr. Nicole Trevino
Vice President for Student Success
TimelyCare
Dr. Cynthia L. Hernandez currently serves as the Vice President for Student Success at Texas State University providing leadership for a comprehensive division comprised of over 400 staff housed in 12 departments including housing and residential life, dean of students, counseling services, health services, campus recreation, disability services, career services, LBJ student center, student involvement, student learning assistance center, academic success initiatives, and assessment, planning, and technology services.
She earned a bachelor’s degree in animal science and a master’s degree in educational administration with an emphasis in student affairs administration, and a doctorate in Educational Administration from Texas A&M University.
With over 25 years of progressive leadership experience, Dr. Hernandez focuses on enhancing student success and learning in the co-curricular through inclusive, student-centered programs, services, and initiatives and communicating the impact and value of student success work. Prior to joining Texas State University, Dr. Hernandez served for 15 years in the Office of the Vice President for Student Affairs at Texas A&M University as an Assistant and Associate Vice President and as an adjunct professor in the Department of Educational Administration and Human Resource Development.
Nicole Guerrero Trevino joins the TimelyCare team in the pivotal role of Vice President for Student Success. Bringing more than two decades of experience in student affairs and academic affairs, she oversees the development and delivery of TimelyCare's support services to drive student engagement, retention, and success. Nicole comes to TimelyCare from St. Edward’s University in Austin, Texas, where her distinguished career included serving as the Associate Vice President of Student Success, Director of University Retention Programs, and Associate Dean of Students.
During her tenure at St. Edward’s University, Nicole played a key role in shaping student success initiatives. Her portfolio encompassed overseeing the Student Success Center, crafting and executing strategic plans and programs for university retention, and collaborating with leadership teams on retention initiatives.
Nicole holds a master's degree in Human Services from St. Edward’s University and a Ph.D. in Education from the University of the Incarnate Word in San Antonio.