Join TimelyCare for an exclusive first look at our next generation of Basic Needs solutions, Connect and Navigate, designed to help institutions close the gap between referral and resolution, scale student support, and reduce the chance that students disengage before getting the help they need..

As demand for basic needs support continues to grow, many colleges and universities are facing fragmented workflows, limited staffing capacity, and inconsistent follow-up after referrals. In this product-focused webinar, we’ll showcase how Basic Needs Connect helps institutions centralize intake, streamline referrals, and improve visibility into student needs, while Basic Needs Navigate builds on that foundation with guided support, coordinated follow-through, and high-touch navigation for more complex student situations.

Attendees will see how Basic Needs Connect and Navigate help close the gap between referral and resolution, giving institutions a more scalable way to guide students to support, improve follow-through, and strengthen visibility without replacing existing systems or adding staff.

Learning Objectives:

  • Help students move beyond referrals with higher-touch navigation, guided next steps, and coordinated support through Basic Needs Navigate.
  • Improve the basic-needs support journey with centralized intake, structured follow-up, and clearer coordination between TimelyCare and campus teams.
  • Support more students, more consistently, while reducing manual follow-up burden and maintaining the systems and workflows already in place.
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Jennifer Lites, Senior Product Manager - Higher Ed

Jennifer Lites is a collaborative product and program leader with over a decade of experience driving innovation across AI, telehealth, and mental health technology, including the past three years at TimelyCare. With foundational product management experience at McKesson, Allscripts, and VirginPulse / Personify Health, she brings a strong blend of strategic product leadership and hands-on operational expertise. Known for building trusted cross-functional relationships and executing with energy and precision, Jennifer combines boots-on-the-ground clinical support experience with deep knowledge of product management and the full product development lifecycle (PDLC).
 
Her expertise in clinical workflows and healthcare technology enables her to drive impactful solutions from concept through delivery.
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Janelle Watson, Senior Product Marketing Manager

Janelle Watson is a results-driven product marketing leader with over twelve years of experience bringing high-impact products to market across SaaS, fintech, insurance, and consumer brands. Now Sr. Product Marketing Manager at TimelyCare, she specializes in translating deep customer insights and competitive intelligence into sharp positioning, standout go-to-market strategies, and measurable growth. Janelle has led launches that exceeded lead goals and accelerated segment growth, partnering cross-functionally across product, sales, and executive teams to turn strategy into execution.

With a foundation in brand management at Procter & Gamble and operational leadership in the U.S. Navy, she brings a rare mix of analytical rigor, creative storytelling, and disciplined execution to every launch.